CU Banking & CU Bill Pay Using First American's free online banking services are an easy and safe way to be green. In fact, if 20% of households (22,876,800) were to switch to electronic banking the collective impact would save 150,939,615 pounds of paper, 1,811,275 trees, and avoid filling 6,141 garbage trucks every year. Not yet a user? It's time you hop on the "green" bandwagon, and why not reduce clutter, save time and money, and improve your security in the process.
User Frequently Asked Questions
How do I sign up for CU Banking?
CU Banking is free to all First American members. Simply click here to sign up for CU Banking.
Do I have to sign up separately for CU Bill Pay?
No. If you are signed up for CU Banking, all you need to do is click on the Bill Pay button and enter your "Payee" information.
How do I sign up for e-statements?
E-statements are accessed through CU Banking. As a result, members not currently signed up for CU Banking are required to sign up before requesting e-statements. If you're currently a CU Banking user, click here to sign up for e-statements.
Where do I access my e-statements?
E-statements can be accessed right from CU Banking. Simply go to your primary account in the "Account List" menu and select "Documents".
What should I do if my CU Banking access becomes inactive?
If your CU Banking account doesn't show activity after 90 days the system will automatically close your access. Consequently, you will need sign up for CU Banking again.
How often am I required to change my password?
For security purposes we require all members to change their password every 90 days. This is an industry standard and aids in preventing unauthorized access to your information.
Your password must be at least 8 characters and no more than 16 characters long, and include 1 numeric character, 6 alpha characters and 1 unique character (i.e. !@#%). Please note passwords are case sensitive.
What should I do if e-maill address changes?
You can update your e-mail address in CU Banking via the "Options" menu. If you receive e-statements, notify First American of the change to insure you continue to receive your statements.
How far back can I view my e-statements?
Members can view 6 months of e-statements using at least Adobe Acrobat 7.0.
Where can I find a guide to help me navigate CU Banking?
We have put together an extensive help guide to assist you in navigating through your most common tasks in CU Banking. Click here to download the guide.
If I'm "joint" on another account will I be able to see it with my login?
If your Social Security Number (SSN) is linked to other accounts, those specific accounts will appear in the "Account List" for your login.
What should I do if my address changes?
Visit any First American location in Beloit, Janesville or Rockton to update your address.
Who should I contact if I have an issue with CU Bill Pay?
If you have issues with the CU Bill Pay functionality or a payment, please contact Metavante (now known as FIS) at 800-732-9471.
How long does it take to send payments using CU Bill Pay?
Please allow 5 business days for payment by check (sent from the credit union) and 3 business days for payments sent electronically (ACH).
What browsers do CU Banking & CU Bill Pay support?
Below is a list of supported browsers as of August 2007. This list may be updated as new versions of browsers become available and are qualified with our CU Banking service provider. It is important to note there may be slight cosmetic differences between browsers.
Microsoft Internet Explorer (IE) for Windows version 6.0 SP2 or higher, including IE 7.0
Netscape Navigator version 7.0 or higher
Mozilla Firefox version 2.0 or higher
Opera version 9.0 or higher
Mozilla Camino version 1.0.3 or higher
Apple Safari version 1.2.1 or higher (Apple OSX only. iPhone not supported)
If your browser is not listed in the supported browser list it doesn't mean that it will not work with CU Banking, just that it is not specifically tested to ensure it does fully function with CU Banking.
Are there specific settings for Internet browsers? The following list contains the minimum settings for a browser to access CU Banking.
First party cookies must be allowed.
First party images must be allowed.
Pop-up blockers inherent to each supported browser are allowed. Some links within CU Banking create a new browser window and could be blocked by a 3rd party pop-up blocker. Thus, 3rd party pop-up blockers are not supported.
SSL connections must be allowed (HTTPS://) for a minimum of 128bit strength.
JavaScript enabled and the running of active scripts allowed.
Iframes allowed.
Minimum browser resolution of 800x600.
What security method does CU Banking & CU Bill Pay use?
Your online privacy and security are very important to First American. To insure your security the credit union uses encryption technology (Secure Socket Layer or SSL) and Multifactor Authentication (MFA).
SSL encryption scrambles your data as it is transmits over the Internet, protecting it from being deciphered and used by an unauthorized person.
Multifactor Authentication (MFA) is a security feature designed to further protect your personal information online. The display of an Authentication image and pass phrases verifies you are at our website, not a fraudulent look-a-like site. The Challenge Questions/Answers associated with MFA are used to identify you and prevent unauthorized access to your information. Registering the computer(s) you normally use to access your information provides additional security.
While multiple browsers may be supported for any given computer; generally, only one browser may be used to register a computer as a personal computer within MFA. Using a different browser will require successfully completing the MFA challenge upon every login.
It is important to note that MFA will place a browser cookie and a Flash object (if Flash is installed) on the computer accessing CU Banking. MFA uses these objects, in part, in determining whether or not to challenge the end-user from a given computer.
If Flash is installed on the computer
If both the cookie and flash object that were placed on a computer that has previously accessed CU Banking and has been registered are not available when a user next logs into CU Banking, the end-user will be challenged.
If the end-user accesses CU Banking from multiple browsers on the same computer the end-user may be challenged upon each login, regardless of computer registration within MFA.
I Flash is NOT installed on the computer
If the cookie that was placed on a computer that has previously accessed CU Banking is not available when a user next logs into CU Banking the end-user will be challenged. The end-user may have a cookie manager program that regularly removes their cookies or the end-user may manually delete their cookies to cause this situation.
Note, that clearing cookies and cache within Internet Explorer doesn't delete the Flash object.
Do you still need assistance? Please contact a First American representative.
Phone: 608-364-3700 or 800-776-7159
E-mail: firstam@firstamericancu.com; subject line: CU Banking Assistance
For optimal viewing of this website, please use Internet Explorer or Netscape Navigator in versions 4.0 or higher. Some portions of the website require the use of Adobe Reader. This credit union is federally insured by the National Credit Union Administration.
